Brighter Futures
Brighter Futures
HOW WE HELP

HOW WE HELP

Since 1974, we have transformed the lives of individuals experiencing homelessness, vulnerable women and those living with learning disabilities or other complex needs, by empowering them to build the skills and confidence to live independently.

OUR IMPACT

At Brighter Futures, we are dedicated to providing the highest quality housing and services for our customers. To ensure we continuously meet these standards, we monitor our performance and make this information available to the public, both on our website and in our newsletters. This approach allows our board and senior management to identify areas for improvement and measure the impact of our efforts.

 

We are committed to transparency and openness. By publishing our performance data, we ensure that our stakeholders can understand how we are doing and hold us accountable.

Find Out More

Tenant Annual Reports

Our Annual Report highlights performance and key achievements across all Brighter Futures’ services.

 

Tenant Annual Report 2022/2023 

 

Tenant Annual Report 2023/2024

Finance

Our 2023/24 Annual Accounts shows how we spend our money.

 

Annual Accounts 2023/2024

Board Reports

This report summarises our complaint handling performance and the lessons we have learned from customer feedback.

 

COMING SOON

Customer experience

Tenant Satisfaction Measures have been introduced by the Regulator of Social Housing, to assess how well housing providers are doing at providing good quality homes and services.

 

COMING SOON

NEWS AND SUCCESS

Stoke-on-Trent marks 100 years of social housing with powerful commemorative film

Stoke-on-Trent has today launched a new film to mark 100 years since the establishment of social housing in the city.

Stoke-on-Trent Lord Mayor and Lady Mayoress Visit Brighter Futures for Starts at Home Day

Brighter Futures was proud to welcome the Lord Mayor of Stoke-on-Trent, Cllr Steve Watkins, and the Lady Mayoress, Cllr Lynn Watkins, as part of this year’s Starts at Home Day

Partnership working for International Overdose Awareness Day

On International Overdose Awareness Day, we’re standing together to save lives and prevent overdose.

A Clarion Call: Be the Flicker of Hope

Duty Staff member Desmond had written a motivational speech, urging everyone who can to join our Big Brighter Sleep Out.

Anti-Social Behaviour Week 2025

Take a look at how we’ve been working with customers and staff to tackle anti-social behaviour and bring communities together during ASB Awareness Week.

Brighter Kitchens

Brighter Kitchens brings affordable meals, essentials, and catering together under one simple, community driven brand.

THE GENTLE POWER OF EVERYDAY MULTICULTURALISM

Duty Team Member, Desmond, shares his thoughts on how we can embrace multiculturalism in the workplace and beyond.

Confidence Live’s Donation to Orchid Women’s Services

Kirsty Hulse and Confidence Live continue their ongoing support for Brighter Futures, recently donating £700 to help vulnerable women in Stoke-on-Trent.

ALAN’S STORY

Alan's message to anyone struggling is 'Always work on yourself and keep pushing yourself, believe in yourself because you are valid.'

BEN’S STORY

Ben is going from strength to strength in our Homelessness Accommodation Services.

STORM’S STORY

Storm's journey from rough sleeping, to recovery and sustaining her tenancy!

A NIGHT IN THE LIFE OF A NIGHT DUTY WORKER

Desmond has prepared this article to share how he interacts and supports our customer throughout his night shift.

Easter Hours

We would like to reassure our customers that we will continue to support you throughout the Easter Bank Holidays.

A Big Thank You

We’re incredibly grateful to the North Staffordshire Soroptimist Club (SINS) for their continued support of the women we work with at Orchid Women’s Services.

Day in the life of an Outreach Worker

Ever wondered what a Brighter Futures Outreach Worker gets up to? We caught up with Naomi and Anna, who updated us on how they help rough sleepers take the first steps to stability and independence.

£11.45m partnership investment to strengthen homelessness support

£11.45m partnership investment to strengthen homelessness support

Day in the life of an Assertive Caseworker

Ever wondered what a Brighter Futures Assertive Caseworker gets up to? We caught up with Carla, who gave us the low down on her typical day and how she helps customers work toward independence.

Apprentice Appreciation Week

It’s Apprenticeship Appreciation Week and we would like to take this opportunity to celebrate the hard work.

Orchid Women’s Services

In August 2024, Brighter Futures was informed that funding for Orchid Women’s Services had come to an end due to a change in strategy by the funding foundation.

Opening Hours Christmas 2024

We would like to reassure our customers that we will continue to support you throughout the festive period.

Tina’s Story

Tina spent many years rough sleeping and struggled with severe mental health challenges that made it difficult for her to trust services.

Treena’s Story

Treena is now thriving in her own home, working part-time, and dedicated to helping others in any way she can.

Phil’s Story

We would like to introduce Phil who lost his job due to ill health

Claire’s Story

It's #OverdoseAwarenessDay and our tenant, Claire, has bravely shared a message to encourage others to seek support battling addictions.

WE’VE MOVED!

Brighter Futures’ head office will be based at Three Counties House on Festival Way

Hanley Connect Celebrates One Year!

On Wednesday 17th April, Brighter Futures’ Hanley Connect officially celebrated its’ first anniversary.

APPLY FOR
HOUSING

Contact us, or for more information on how to apply for housing please click on link below.

01782 406 000

Apply for Housing

Brighter Futures
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