YOU SAID
WE DID
We believe that listening to our customers and acting on their feedback is the best way to improve our services.
Here are some examples of how we’ve acted on the feedback:
In Brighter Kitchens
Customers would like more lighter options.
We have added side salads options to some of our dishes.
Customers would like some different variety of dishes.
Cottage pie was replaced with Chicken Tikka and Naan Bread. Hot Dogs and fries will be served on Wednesdays, and Pizza with wedges (instead of chips) on Thursdays.
Customers would like to help cook meals.
We have launched a weekly help day at Hillcrest, where customers are welcome to assist with meal prep and gain valuable cooking skills.
Lettings Pack
Customers said some information was missing or unclear, including signposting, The Housing Ombudsman definitions, and leaseholder vs freeholder expectations.
We have added signposting information, included a page on the Housing Ombudsman, and clarified leaseholder and freeholder expectations.
You liked the clip art to help explain concepts, but it was inconsistent across the pack. Additionally, it would be useful to see photos of damp and mould.
We made sure to include clip art on every page to help explain the content, and we also included photos of damp, mould, and condensation.
It would be helpful to receive supporting documents, for example, instructions on accessing the fuse box, distribution board and water stop tap.
One of you offered to help write the guidance instructions and find photographs to support them, which we are working on together.